Create, grow and direct a profitable service department within the dealership that serves the needs of the customers and dealership sales department.

01. Establish and maintain system to accurately forecast service business demand.

02. Staff and schedule service staff to meet the demand of service customers.

03. Establish and manage cost controls to meet or beat performance standards.

04. Establish and maintain labor standards to optimize productivity and serve customer needs.

05. Manage systems that consistently assure positive customer perceptions of service experience.

06. Establish and maintain service department safety and security systems that minimize work loss injuries and financial losses.

Manages service customers’ wants and needs from inception to completion.

01. Providing every customer with an estimate of repair costs including parts and labor, or identification of warranty coverage, after a complete assessment of concern is completed at the vehicle.

02. Establishing a realistic and specific time promise for each customer.

03. Present the appropriate maintenance schedule (menu) to each customer, along with validating the maintenance log and installing an updated next service due reminder at the next required factory mileage interval.

04. Include a Technician Inspection form on all vehicles with 15,000 miles and over. Note: If inspection is not appropriate, note the reason on repair order. Make frequent calls as appropriate to keep customer informed as to progress and status.

Diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner as instructed by the Lead Service Technician.

01. Maintain ASE certifications in a minimum of six (6) areas for skilled techs, and a minimum of two (2) areas for semi-skilled technicians.

02. Ensure current knowledge of latest technical data and service procedures.

03. Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed.

04. Road test all repaired vehicles, regardless of items performed.

Science, Technology, Engineering and Mathmatics in the Automotive Industry

TECHNICIAN TRAINEE/STUDENT TECHNICIAN

Duties: Perform regular service and preventive maintenance tasks on vehicles in order to keep in safe, dependable operating condition. Includes; oil changes, tire rotations, multi-point inspections; air filter, cabin filter, and wiper blades changes. Assist senior technicians to learn the manufacturer system and gain automotive knowledge.
Needed to progress:  Web-based training: 5 e-modules and between one to three years service.

ENTRY LEVEL TECHNICIAN

Duties: Perform basic auto repairs and entry level diagnostic work. Includes: tires, brakes, exhaust, suspension, etc. Begin to locate and diagnose problems with malfunctioning vehicles.
Needed to progress: Web training, factory training, completion of ASE's A1-A16 and between one to three years service.

CERTIFIED TECHNICIAN

Duties: Perform all auto repairs and advanced diagnostic work. Ability to perform drive line, engine repair, four-wheel alignments, minor recalls, etc. Interact with customers.
Needed to progress: Web training, factory training, completion of ASE's A7 & A8, and minimum of two years required by the manufacturer to advance to Expert Certified Technician

EXPERT CERTIFIED TECHNICIAN

Duties: Perform designated servicing and/or repair jobs, typically involving complex, unusual or specialized technical work. Competent in safety recalls, service campaigns and road tests with customers. Provide direction and guidance to Apprentice Technicians as needed.
Needed to progress: Minimum of five years required by manufacturer to advance to Master Certified Technician and manufacturer Hybrid classes: 2 e-modules.

MASTER CERTIFIED TECHNICIAN

Duties: Act as a consultant for diagnostic work, vehicle repairs and procedures, with a focus on Hybrids. Provide leadership and direction to other members of the Service Department. Provide expert feedback on new manufacturer products.
Needed to maintain: Recertification of ASE's every five years and web based training to keep current.

Perform quality maintenance on vehicles, such as oil changes and tire rotations.

01. Perform specific work on maintenance and repair orders with efficiency and in accordance with dealership standards.

02. Diagnose and repair vehicle automotive systems including flushes, oil changes, tire rotations, etc.

03. Provide labor and time estimates for additional automotive repairs.

04. Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers.

Safely, promptly and respectfully move and clean vehicles, keep the vehicles in sound working condition and assist managers as requested.

01. Keeps vehicle lot neat and orderly, moving cars as directed by the vehicle manager and in accordance with dealership display standards.

02. Photograph new and used car inventory. Keep vehicle batteries charged. Keep vehicles cleaned.

03. Assure vehicles are gassed as directed. Display and replace merchandising as directed. Assure vehicles are properly secured.

04. Promptly move for sale vehicles from customer parking to assure adequate available customer parking.

Safely, promptly, and respectfully move customer cars to desired destinations while maintaining a clean, well-organized service area, and leaving a positive last impression with every customer.

01. Safely, promptly, and respectfully move service cars to desired destinations.

02. Maintain a clean, well-organized service area.

03. Assist the Service Manager, Advisors and Technicians as needed.

04. Deliver the vehicle in a clean and proper condition according to stated guidelines.

Clean and refurbish vehicles in a fast-paced environment.

01. Check over preparation of our vehicles for customer pick-up.

02. Cleaning, protecting and preserving car interiors and exteriors.

03. Maintaining dealership quality standards.

04. Strong attention to detail.

Create, grow and direct a profitable parts department within the dealership that provides quality parts for the dealership service department, retail and wholesale customers.

01. Identify and maintain parts selection and inventory that meets demand.

02. Establish and manage cost controls to meet or beat performance standards.

03. Establish and maintain labor standards to optimize productivity and serve customer needs.

04. Manage systems that consistently assure positive customer perceptions of service and parts.

05. Establish and maintain department safety and security systems that minimize work loss injuries and financial losses.

06. Establish procedures that assure purchases of best price, best quality and maintain inventory management systems that assure adequate supply while achieving inventory turn standards..

Sell parts to all available customers, over the counter, through the shop or via the phone.

01. Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

02. Pull purchased parts from stock. If the part is not in stock, determine availability and submit an order.

03. Assist Service Technicians in selecting parts needed for repairs in process.

04. Keep current on new products and product updates.

05. Establish and maintain cleanliness and maintenance procedures that create a positive and professional image of the Parts department, measured by customer surveys.